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Last Updated: 15 Jan, Views: Click this link and click Add to Chrome to install this app to your web browser. Now, these three common solutions are introduced to you in this post. In addition, you can try some other fixes, for example, clear cache of Chrome , reset the settings to the original defaults or reinstall Google Chrome. If these methods above cannot help you, just have a try to get rid of error failed to load PDF document.
Read More. Scroll down for the next news Scroll down. This article will help you diagnose and resolve common issues when uploading PDFs or other document types via the DocuSign web application. For a shorter, quick-troubleshooting article, read: Uploading Documents Quick Troubleshooting. The issues and solutions presented here are meant to help troubleshoot issues when uploading documents using the DocuSign web application only.
Before continuing, ensure the file you are uploading is supported by DocuSign: see Supported File Formats. You see an error message pop-up that says, "Error uploading [filename].
An Error Occurred. Your file may be corrupted, which means there are metadata issues in the file that occurred during original document generation, scanning, or some other conversion process, has produced an invalid PDF i. Opening your PDF and saving it as a new file will remedy this.
Choose the option to Shrink to Printable Area and click Ok. This will print the document to a new PDF and reduce the file size. Remember that if you have active form fields in your document, they will be flattened.
Detailed instructions can be found here. Use PDF optimization : This is a tool included with Adobe Acrobat Professional version 8 and up that will re-sample and compress the document, resulting in a reduced file size.
If you do not have this tool, then you will need to re-scan the document using the tips above or use a free online optimizerthough we do not recommend uploading confidential documents to such free services. Use the DocuSign Print Driver to upload the document : The Print Driver is a useful tool provided by DocuSign that often remedies this problem as well as many other file corruption issues.
This tool allows you to send the document to a DocuSign envelope directly from your PDF or word processor software. While documents with macro-intended file extensions are supported e. Unfortunately, a variety of adjectives exist to describe these passwords; there is no consistency in usage.
These are:. DocuSign does not support access -password-protected documents. If you try to upload such a document, you should see a specific error stating "this file is password protected.
Document is password protected, please remove password protection before using the document.
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